Questions answered.
Honestly.

Most health snacks are snacks first, nutrition second. They start with taste and texture, then add health claims. Kenkou starts with a health outcome — cooling, energy, digestion, strength — and works backward to the ingredients that deliver it.

Every product has a formulation rationale. Every ingredient has a documented function. Nothing is in a Kenkou product because it looks good on a label. This is verifiable on our lab reports, which are available on request.

Energy Bites and Laddus: Store in a cool, dry place away from direct sunlight. Keep the lid tightly closed. Best consumed within 30 days of opening.

Drink Mixes: Store in an airtight container away from moisture. Do not refrigerate unless the packaging specifies. Best consumed within 45 days of opening.

Namkeen: Store in a cool, dry place. Keep sealed when not in use. Best within 20 days of opening.

We use no artificial preservatives, so proper storage matters more than it would with conventional products.

All Kenkou products contain zero refined sugar. Our bites and laddus are sweetened with jaggery or dates only, both of which have a lower glycaemic index than refined sugar.

However, individual metabolic responses vary significantly. If you have Type 1 or Type 2 diabetes or are on medication that affects blood sugar, we recommend consulting your doctor or nutritionist before adding any new food to your diet — including ours.

Most of our products are vegan. Products that contain ghee are labelled as such — ghee is used in specific formulations where it improves bioavailability of fat-soluble nutrients.

Common allergens to check per product: Tree nuts (almonds, cashews), sesame seeds, and peanuts appear in several products. Each product page lists all allergens clearly. Please read before purchasing if you have a known allergy.

Each product page has a "How to Enjoy" section with specific serving guidance. As a general rule:

Energy / Strength / Protein Bites: 2–3 bites per serving, 1–2 times a day. Best as a morning or mid-morning snack.

Digestive / Cooling Bites: 2 bites post-meal or when needed.

Drink Mixes: 2 heaped tablespoons (approx. 30g) per serving. Once or twice daily depending on the product.

These are whole foods, not supplements. You cannot overdose on them the way you might with a concentrated extract — but eating sensible amounts as part of a balanced diet is always the right approach.

Yes — all Kenkou products contain whole, natural ingredients with no artificial additives, so they are safe for children. Many of our ingredients (almonds, dates, ghee, jaggery) are common in traditional Indian children's food.

For children under 3, check for allergens (especially nuts) before introducing any new food. For specific health conditions, consult a paediatrician.

Yes. Kenkou operates under a valid FSSAI license and all products are manufactured and labelled in compliance with India's Food Safety and Standards Authority regulations. Our FSSAI license number is available on all product packaging.

All Kenkou ingredients are sourced from within India. We trace provenance — not just price — which means we know the origin of each ingredient before it enters our facility.

Examples: Kesar from Kashmir. Ragi and cardamom from Karnataka. Rajgeera (amaranth) from Rajasthan. Gond from central India. We will not use an ingredient we cannot trace to an Indian source.

No. Zero artificial preservatives, colours, flavours, or synthetic additives — in any product, at any quantity. This is verifiable on our third-party lab reports, which are available on request for every product.

The shelf life of our products is achieved through the natural properties of the ingredients (low moisture content in bites, dry formulation in drink mixes) and proper packaging — not chemical preservation.

Jaggery is an unrefined whole-food sweetener made from sugarcane or palm sap. Unlike refined sugar, it retains iron, calcium, potassium, and antioxidants from the original plant. It has a lower glycaemic index than refined white sugar.

We use small quantities of jaggery in products where it serves a functional purpose — binding, flavour balance, and trace mineral contribution. We never use refined white sugar. The amount per serving is always disclosed on the nutrition label.

Yes. Every batch is tested at Equinox Labs, India's leading NABL-accredited independent food testing laboratory, before it leaves our facility. Tests cover nutritional content, purity, and the absence of contaminants and adulterants.

To request the lab report for any specific product, email us at aakanksha@kenkou.in with the product name and batch number (printed on the packaging). We will send you the report within 48 hours.

Ghee is not in our products for tradition or taste alone. It serves a specific nutritional function: as a fat carrier, it significantly improves the bioavailability of fat-soluble nutrients and bioactive compounds in the formula — including the medicinal compounds in ingredients like gond and turmeric.

Ayurveda documented this thousands of years ago. Modern pharmacology confirms it. We use ghee only where it has a documented functional role, and we always declare it on the label for anyone with dairy sensitivities.

We accept all major payment methods: UPI (Google Pay, PhonePe, Paytm), credit and debit cards (Visa, Mastercard, RuPay), net banking, and EMI on eligible cards.

All payments are processed securely through Shopify Payments and Razorpay. We do not store your card or bank details.

Orders can be modified or cancelled within 2 hours of placement — before they enter our packing queue. Email us immediately at aakanksha@kenkou.in with your order number and requested change.

After 2 hours, the order is typically packed and cannot be modified. If it has already shipped, our returns policy applies.

Yes. We offer custom corporate gifting packages and bulk orders for events, offices, and wellness programs. Our gift boxes can be curated to your specifications and budget, with custom packaging available for orders above a minimum quantity.

Contact us at aakanksha@kenkou.in or fill the Corporate Gifting form on our Contact page with your requirements and we will respond within 24 hours.

Not yet — subscriptions are on our roadmap for Q3 2026, alongside the Know Your Fit platform launch. When subscriptions go live, waitlist members will get first access and preferential pricing.

In the meantime, you can join the Know Your Fit waitlist to be first in line.

Bengaluru: 1–2 business days

Metro cities (Mumbai, Delhi, Chennai, Hyderabad, Pune, Kolkata): 3–5 business days

Rest of India: 5–8 business days

Orders are dispatched within 1 business day of placement (Monday–Friday, 10am–6pm IST). You will receive a tracking link via email and WhatsApp once dispatched.

Yes. Free shipping on all orders above ₹499 across India. For orders below ₹499, a flat shipping fee of ₹60 applies.

Not currently. We ship within India only at this stage. International shipping is on our roadmap — if you're based outside India and would like to order, write to us at aakanksha@kenkou.in and we will explore options on a case-by-case basis.

Once your order is dispatched, you will receive a tracking number and courier link via the email address used at checkout. You can also WhatsApp us at the number on our Contact page with your order number for a manual update.

We accept returns within 7 days of delivery for products that are damaged, defective, or incorrect. Since our products are perishable food items, we cannot accept returns for change of mind once the seal is broken.

If you receive a damaged or incorrect order, photograph the packaging and contents and email us within 48 hours at aakanksha@kenkou.in. We will arrange a replacement or full refund promptly.

Once a refund is approved, it is processed within 2 business days. The amount will reflect in your original payment method within 5–7 business days depending on your bank or payment provider.

UPI refunds are typically faster (1–3 days). Card refunds may take up to 7 days. We will email you confirmation when the refund is initiated.

We stand by the quality of our products and the honesty of our formulations. If you try a Kenkou product and genuinely don't enjoy it, write to us. We will work with you individually — whether that means recommending a better product for your palate or finding a fair resolution.

We don't have a blanket "didn't like it" refund policy because our products are perishable and made in small batches. But we also don't hide behind fine print. Write to us and we will sort it out.

Many Ayurvedic formulations have been validated by modern clinical research. Ashwagandha's adaptogenic properties, turmeric's anti-inflammatory mechanisms, and saffron's mood-elevating compounds are all documented in peer-reviewed journals.

We use Ayurveda as a formulation framework — not as marketing. Every ingredient we select must have both traditional documentation and available clinical evidence. Where clinical research is limited or mixed, we disclose that rather than overclaiming.

Dr. Shivani Gadhikar, our clinical nutrition advisor, reviews and validates all Kenkou formulations — including ingredient selection, therapeutic doses, and health claims. She also advises on the Know Your Fit recommendation protocols.

No product goes to production without passing through her review. You can read more on our Our Science page.

We cross-reference traditional Ayurvedic dosage protocols with modern clinical research to identify the range at which an ingredient has documented efficacy. We then formulate at the lower end of that therapeutic range — enough to deliver the outcome, conservative enough to be safe for daily consumption across a wide population.

We do not formulate at doses that would justify a health claim on paper but have no real-world effect. The dose must work for a real person eating a real serving size.

Know Your Fit is Kenkou's AI-driven precision nutrition platform, launching Q3 2026. It maps your body's specific needs — based on your age, gender, health goals, lifestyle, and deficiency patterns — and recommends a personalised nutrition protocol using Kenkou products formulated for your profile.

It is not a chatbot. It is a clinical assessment engine trained on nutritional science and Ayurvedic intelligence, reviewed by Dr. Shivani Gadhikar, and designed to get smarter the more you use it.

Go to our Nutrition Precision page and fill in the waitlist form. It takes under 60 seconds. You will receive early access, founding member pricing, and a complimentary 1:1 consultation with Dr. Shivani Gadhikar at launch.

The initial assessment will be free. Premium features — including ongoing habit tracking, longitudinal nutrient profiling, and nutritionist review sessions — will be part of a paid subscription tier.

Waitlist members will receive founding member pricing, which means significantly lower rates than the public launch price — locked in for life.

Know Your Fit collects the health and lifestyle information you voluntarily provide during the assessment — age, gender, health goals, dietary preferences, and self-reported symptoms. This information is used solely to generate your personalised nutrition protocol.

We do not sell your data. We do not share it with third parties without your consent. Full privacy terms will be published prior to the platform launch. If you have specific data privacy questions, email us at aakanksha@kenkou.in.